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PadiflowCreate your shop

Connect your channels

Only the shop’s owner can connect a channel. In Padiflow, go to Settings, then Channels, and choose the one you want. Starter includes 2 channels, Plus 4 and Growth 6.

WhatsApp

  1. Choose WhatsApp. Padiflow opens a Facebook window, and it never sees your Facebook password.
  2. Choose how to connect the number: keep using the WhatsApp Business app on it, or move the number to Padiflow. If you move it, the number leaves the WhatsApp Business app.
  3. Follow the Facebook window through to the end, then come back to Padiflow.

Already signed up with Meta? You can claim your number instead of going through the window.

Facebook Messenger

  1. Choose Messenger, then Continue with Facebook.
  2. In the Facebook window, share the Pages you want to connect.
  3. Back in Padiflow, choose the Pages.

Instagram

You need an Instagram professional account linked to a Facebook Page.

  1. Choose Instagram, then Continue with Facebook.
  2. In the Facebook window, share the Page your Instagram account is linked to.
  3. Back in Padiflow, choose the Instagram account.

Telegram

  1. Open @BotFather in Telegram.
  2. Send /newbot for a new bot, or /token for one you already have.
  3. Copy the line it replies with, and paste it into Padiflow.

If a channel needs attention

Padiflow marks the channel and tells you why, for example when access was removed or setup didn’t finish. Choose Reconnect to restore it. While a channel is disconnected, new messages stop arriving, and the chats you already have stay readable.