Questions, answered.
Getting started
What is Padiflow?
One place to answer your WhatsApp, Instagram, Messenger and Telegram chats, and run your customers, sales, orders and stock.
How much does it cost?
Starter is free. Plus is ₦30,000 a quarter or ₦100,000 a year, and Growth is ₦75,000 a quarter or ₦250,000 a year. See pricing
Do I need a card to start?
No. There’s no card to add on Starter.
Is there an app?
Yes. The Android app is on Google Play, and an iPhone app is coming. Padiflow also works in a browser on your phone or computer.
What should I do first?
Create your shop, connect a channel and add your products. Read the getting started guide
Channels
Which channels can I connect?
WhatsApp, Instagram, Facebook Messenger and Telegram. How to connect each one
What counts as a channel?
One connected account, like a WhatsApp number. Starter includes 2, Plus 4 and Growth 6.
What’s the 24-hour window?
Meta allows free-form replies on WhatsApp, Messenger and Instagram only inside its 24-hour window. Padiflow shows you the time left, and on WhatsApp you can send an approved template after it.
AI
Does AI reply to my customers by itself?
Only if you switch on the sales assistant. Otherwise every suggested reply waits for someone on your team to send it.
What happens if I switch on the sales assistant?
It’s opt-in, capped and restricted, and it can’t go below your floor price. It pauses when your team replies, and only answers a later message once your team has stayed quiet, 15 minutes by default. It leaves discounts, refunds, payment claims and complaints to your team, and you can switch it off for any conversation. See what the AI does
What is Ask Padiflow?
A chat for the owner about the business, answered from your real sales, orders and stock. On Growth it can propose actions, and nothing happens until you confirm.
What are credits?
Usage units for things like AI replies, Ask Padiflow questions, catalogue imports and WhatsApp template sends. They have no cash value, and you can’t withdraw or transfer them.
Getting paid
How do customers pay me?
They pay into your shop’s business account, or through a Naira payment link if you want one. More about getting paid
When is an order marked paid?
Once the payment is confirmed. A customer’s screenshot never marks an order paid.
Do I need to be verified?
Your business needs to be verified before you publish a store or take payment, with a 14-day grace period.
Who handles returns and refunds?
You do, under your own policy. Your shop is the seller, and Padiflow is a technology provider.
Orders, store and customers
Can Padiflow arrange delivery?
Yes, on Plus and Growth. Padiflow Delivery gives you live rates, booking and tracking through a courier partner. You can also set your own route prices, or let customers collect.
Can I have my own online store?
Yes. It sells from the same products and stock as your chats, at your own Padiflow address or your own domain.
Do I get a free domain?
On Plus and Growth, one .com.ng or .ng domain is free for the first year, once per shop. It counts as one of your plan’s domains, and after that year you pay to renew it.
Can I sell at a counter?
Yes. Ring up walk-in customers in the app, and keep the sale in the same stock and sales records as your chat orders.
Can I send a broadcast?
Yes, on Plus and Growth, to customers who opted in, on WhatsApp or Telegram. Plus includes 500 customers a month and Growth 5,000.
Your account
Can my team use it?
Yes. Each person is an owner, manager or agent. Starter includes 2 seats, Plus 5 and Growth 15.
How do I delete my account?
You can do it in the app, on the web, or by email link. Delete your account
Still stuck? Email operations@padiflow.com
Your next sale is already in the chat.
Create your shop and connect your first channel.